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Agenda

Agenda for the EMN Sweden's expert meeting "Fostering accessibility and inclusion in digital migration procedures" on 20 October 2026 in Stockholm, Sweden.

One day conference 09:00–16:00

(in-person event)

Venue: World Trade Center in Stockholm

Conference area: 4th floor, section D, conference room 'Casablanca'

Address: Klarabergsviadukten 70, 111 64 Stockholm

08:30 Registration

Coffee and sandwich will be served.

09:00–09:15 Introduction and welcome address

  • Jonas Hols, Coordinator EMN Sweden, Swedish Migration Agency
  • Astrid Thornberg, National Coordinator for Disability Policy, Government Offices of Sweden

09:15–10:30 Session 1: An overview on the provision of digital services by public administrations, recent research on inclusion in a digital society, experiences from disabled and digitally disadvantaged users

  • Monitoring of digital public services in Sweden
    David Jakobsson    , Specialist Digital Accessibility, the Swedish Agency for Digital Government
  • Beyond the digital divide: Migrants navigating digital government and services
    Ahmed Kaharevic, PhD,     Postdoctoral Researcher in Political Science, Linköping University
  • Experiences of migrants with disabilities in their communication with the public authorities and digitalisation
    Mari Siilsalu    , Legal Adviser, Disabled Refugees Welcome / Independent Living Institute (ILI)

Moderated by: Katrin Sandoval Kjöller, Expert, Swedish Migration Agency

10:30–11:00 Coffee break

11:00–12:30 Session 2: Digital services and inclusion in migration procedures around Europe

  • Key takeaways from the EMN inform "Bridging the digital divide — Digital services in legal migration procedures for accessibility and inclusion"
    Jonas Hols, Coordinator EMN Sweden, Swedish Migration Agency
  • The Swedish Migration Agency’s work on accessibility and digitalisation
    Lucianne Braga    , Accessibility Coordinator and Emelie Verma, Process Specialist, Swedish Migration Agency
  • Norway's migration system and opportunities in digital transformation
    Karoline Osman, Senior Adviser, Norwegian Directorate of Immigration, Norway
  • What happens when you keep asking why? — Lessons from Ireland's applicant engagement journey
    Anna Winkelhoefer    , Lead, Digital engagement function within Immigration Service Delivery (ISD), Department of Justice, Home Affairs and Migration, Ireland
  • Digital government and migration: The Cyprus approach
    Georgios Thoma    , Migration Officer, Migration Department, Deputy Ministry of Migration and International Protection, Cyprus

Moderated by: Jonas Hols, Coordinator EMN Sweden, Swedish Migration Agency

12:30–13:30 Lunch

13:30–13:45 Introduction to break-out sessions and moving to the break-out rooms

13:45–14:45 Break-out sessions

  • Break-out session 1: Strengthening digital accessibility through user feedback and involvement

Discussion and exchange of knowledge and experience.

  • Break-out session 2: From digital accessibility to accessible services – How do we meet the diverse needs of our users?

Discussion and exchange of knowledge and experience.

  • Break-out session 3: Innovative approaches and AI – Experiences and lessons learned

Discussion and exchange of knowledge and experience.

14:45–15:15 Coffee break and return to the joint conference room

15:15–15:45 Conclusions

  • Rapporteurs from break-out sessions and Maria Aslan, Process Specialist, Swedish Migration Agency

 15:45–16:00 Wrapping up

  • Annelie Kungsman Persson, Head of Unit, Legal Migration Procedures, Digitalisation and Development Department, and Jonas Hols, Coordinator EMN Sweden, Swedish Migration Agency